Tom Battye Coaching Ltd is committed to safeguarding the privacy and personal information of our clients and contacts in line with the General Data Protection Regulation (GDPR) 2018.
This Privacy Notice explains how we may collect, use, process, share, and store personal information about you, including through designated third-party service providers, and the choices that are available to you regarding this information. Please read this Privacy Notice carefully to understand our views and practices regarding your personal information and how we will treat it.
In addition to information kept in hardcopy, this Privacy Notice also applies to Company-related websites, digital documents and online applications.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
Information you give us
We only collect information where you have provided this either as a direct client or as someone who has expressed an interest in our organisation.
The types of information that you may give us vary depending our relationship with you. For example, you may have provided your contact details to us at a networking event, through connecting on LinkedIn or from a personal meeting. If you are a client you may have also provided personal profiling, performance and development information.
The information you may give us could include categories such as, but not limited to, your name, work or personal address, e-mail address, phone number, gender. If we have worked with you we may hold psychometric data, notes from coaching sessions or development sessions.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use to the website and to compile statistical reports on website activity.
Information we receive from other sources
We do not receive information from other sources, other than sometimes feedback from your employer, or manager as part of the development work we may be doing with yourself.
HOW DO WE USE THE INFORMATION ABOUT YOU?
- We only use your information to provide you with services you have engaged with, e.g. as a coachee or programme participant.
- We delete the personal data we hold which is linked directly to delivering our services, e.g. coaching notes, psychometric test results, development plans etc. after a suitable period of time.
- We may use your contact information to occasionally provide you with our latest blog and information about goods or services we feel may interest you. Each time you receive a communication from us, you always have the option to change your mind and unsubscribe.
Additionally, if at any time you wish us to stop using your information for any the above purposes, please contact us and we will do so as soon as it is reasonably possible.
HOW DO WE STORE AND KEEP INFORMATION SECURE?
We take measures to ensure the security of all information we hold, for example by restricting access, ensuring password protection on all digital data, removing identifying information and having secure storage facilities. We only partner with digital information services who comply with GDPR requirements. E.g. Psychometric houses, CRM providers, E-mailing services.
HOW DO WE SHARE YOUR INFORMATION?
We place great importance on confidentiality – it is critical to the type of work that we do. We will not sell or share any personally identifiable information collected by us to any third party.
Of course, we will always abide by the law of the land and if information is legitimately requested by the Government or one of their agencies we will comply with any such request.
YOUR POTENTIAL RIGHTS UNDER THE GDPR
Under the EU General Data Protection Regulation (“GDPR”), if you are a citizen or resident of an EEA country or Switzerland, you may have certain rights regarding your personal information:
- Right to access information maintained about you
- Right to ensure your data is accurate and complete
- Right to erasure, or the right to be forgotten
- Right to restriction or suppression of personal data
- Right to data portability
- Right to withdraw consent if consent was previously provided
- Right to raise a complaint to the Information Commissioner’s Office
If you are eligible to invoke one of the rights listed above and wish to do so, you may contact us below.
You have the right to complain to the Information Commissioner’s Office if you think there is a problem with the way we are handling your data: www.ico.org.uk
HOW TO CONTACT US
If you have any questions or would like to contact us, you can do so at firstname.lastname@example.org